At Ivyvogue, operated by Echelon Ecom Ventures Private Limited, we are committed to making sure you’re satisfied with every purchase. This policy outlines how returns and refunds are handled, including eligibility, timelines, and the steps to initiate a request. By continuing to use our platform, you agree to comply with the terms mentioned here. If you do not agree, we request that you stop using our services.

In this document, “we,” “our,” or “us” refers to Echelon Ecom Ventures Private Limited, and “you,” “your,” or “user(s)” refers to customers who place orders on Ivyvogue. By using our site, you agree to how return and refund processes are carried out as described. If you do not accept these terms, please do not proceed further.

Eligibility for Return
 

Items must be unused, unworn, and unwashed, and must include original labels, tags, and packaging. Any product showing signs of use, wear, or alteration will not qualify for return. Return requests must be made within 48 hours from the date the product was delivered. Please contact us via email within this window. Items that fail to meet the return guidelines will not be accepted.

Steps to Return an Item
 

• Submit a Request: To start, email your return request along with the Order ID and reason for return to echelonecomventurespvtltd@gmail.com / echelonecomventuresauthorizes@gmail.com.
• Provide Visual Proof: In cases of damage, defects, or incorrect items, attach clear images to support your request.
• Follow Provided Instructions: If approved, you’ll receive return instructions via email. Returns that don’t meet the criteria may be rejected.

Refund Process & Timeline
 

Once we receive the returned item and verify it meets the return standards, we will notify you of the approval or rejection. If approved, your refund will be issued to the original payment method within 5–7 business days. A confirmation email will be sent when the refund is processed.

Partial Refund Guidelines
 

If an item partially meets the return requirements—such as having slight damage or missing components—a partial refund may be offered at our discretion.

Damaged, Defective or Wrong Product
 

If you receive an incorrect, faulty, or damaged product, please email us within 48 hours of delivery with clear images or video showing the issue. We will investigate and resolve the matter quickly.

Have Queries?
 

For questions regarding returns or refunds, you can contact us at echelonecomventurespvtltd@gmail.com / echelonecomventuresauthorizes@gmail.com. We appreciate your trust and are dedicated to ensuring your shopping experience remains smooth and satisfying.