At Ivyvogue, operated by Echelon Ecom Ventures Private Limited, we are committed to providing a smooth and tailored shopping journey. This policy explains our practices regarding shipping and delivery. Continued use of our site indicates your agreement with these terms. If you disagree with any part of this policy, we kindly ask you to discontinue using the platform.

In this document, “we,” “our,” or “us” refers to Echelon Ecom Ventures Private Limited, while “you,” “your,” or “user(s)” refers to individuals making purchases from Ivyvogue. By using our platform, you consent to the handling of your shipping and delivery data as outlined here. If not, please refrain from using the website.

Shipping Location
 

We currently deliver to valid postal locations within India. At this time, we do not provide international shipping services.

Processing Time
 

Orders are typically prepared for dispatch within 1–2 business days of order confirmation, excluding weekends and national holidays. You will receive a confirmation email once your order is processed.

Delivery Timeline
 

We provide free shipping on all orders. Standard deliveries across India generally take between 3–8 business days from the time of dispatch.

Failed Delivery Attempts
 

If delivery fails due to incorrect address, recipient unavailability, or refusal upon dispatch, the package will be returned to our facility. Please contact us to arrange a new delivery attempt.

Damaged or Lost Shipment
 

If your item arrives damaged or goes undelivered, please contact us by email within 48 hours of receipt and provide clear images. Upon verification, we’ll offer a replacement or issue a refund.

Connect With Us
 

For any shipping-related concerns, feel free to write to us at echelonecomventurespvtltd@gmail.com / echelonecomventuresauthorizes@gmail.com. Our team will respond promptly and work to assist you efficiently. We thank you for choosing us and aim to provide a reliable and seamless delivery experience.